Miki Travel2CanGo · Travel partners

MIKI TRAVEL

Terms and Conditions

These Terms & Conditions (“Terms”) governs the use of our website. The Terms “MIKI”, “We”, “Us”, “Our” refer to Miki Travel (Hong Kong) Limited. These terms constitute a legal agreement. By using our website, you agree to comply with all of these terms and conditions, as amended periodically. MIKI may terminate your account at any time, with or without notice, for conduct that is in breach of these terms, for conduct that we believe is harmful to our business, or for conduct where the use of the service is harmful to any other party. We may, in our sole discretion, change or modify these terms and conditions at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with these terms. These terms and conditions and any additional terms posted on this website together constitute the basis of the relationship between MIKI and You ("Customer", “Company”) with respect to your use of this site.
  1. Engagement of Service
MIKI shall provide the Services, Accommodation, Entrance Fee, Interpreter, Restaurant (Meal), Transportation, Tour Guide, Technical Visit and other kind of various local services etc., to the Company in accordance with the individual land and river cruise arrangement under the terms and conditions set forth in here. We reserve the right to modify, change, or discontinue any aspect of the Services at any time. Access to the Site is terminated upon expiry or termination of the Service.
  1. Terms and Conditions of the Services
2.1 2CanGo Full Payment is required to secure booking Deadline to book:  6 working days prior to the departure CANCELLATION CHARGES (Applicable only to European destinations) 16 - 30 days or above prior to the departure => 14% of the tour fare 11 – 15 days prior to the departure => 54% of the tour fare 0 – 10 days prior to the departure => 100% of the tour fare No Show =>100% of the tour fare

CANCELLATION CHARGES (Applicable only to the below destinations)

Destination 8-14 days prior to departure date 16-22 days prior to departure date 23-28 days prior to departure date 29-37 days prior to departure date 38 days or more
China 100% 50% 25% 25% 0%
Dubai 100% 0% 0% 0% 0%
Morocco 100% 70% 50% 0% 0%
Armenia 100% 50% 50% 30% 0%
Azerbaijan 100% 50% 0% 0% 0%
East Africa 100% 85% 50% 30% 0%
Egypt 100% 100% 100% 100% 100%
Georgia 100% 50% 50% 30% 0%
Greece 100% 70% 50% 30% 0%
India 100% 50% 50% 30% 0%
Japan 100% 50% 30% 0% 0%
Malaysia 100% 70% 50% 0% 0%
Singapore 100% 50% 30% 0% 0%
South America 100% 100% 50% 30% 0%
Sri Lanka 100% 50% 50% 25% 25%
Stans countries 100% 100% 50% 30% 0%
Tunisia 100% 70% 50% 30% 0%
Turkey 100% 70% 50% 0% 0%
United States 100% 100% 50% 0% 0%
Uzbekistan 100% 100% 50% 30% 0%
Vietnam 100% 50% 0% 0% 0%
Qatar 100% 100% 50% 30% 0%
New Zealand 100% 50% 50% 50% 0%
2.2 River Cruise Tour

Full payment is required to secure the booking. Bookings will be confirmed no later than 60 days before departure. If your booking is not confirmed, 100% of the tour fare will be refunded.

Cancellation charges — River Cruise Tours

For cancellation of a confirmed booking, the applicable cancellation charge below applies, plus an additional service fee of 4% of the tour fare.

  • 35–60 days before departure: 70% of the tour fare, plus the 4% service fee.
  • Fewer than 35 days before departure: 100% of the tour fare, plus the 4% service fee.
  • No-show: 100% of the tour fare, plus the 4% service fee.

If the booking has not been confirmed: 100% refund. The additional 4% service fee does not apply.

2.3 Walking Tour Full Payment is required to secure booking Deadline to book:  6 working days prior to the departure CANCELLATION CHARGES 0 – 5 days prior to the departure => 100% of the tour fare >5 days prior to the departure => 4% of the tour fare No Show => 100% of the tour fare 2.4 USA SIC Tours Rates quoted valid from March 4, 2026 - December 26, 2026 Minimum 2 persons traveling together Hotel confirmation based on availability at time of booking Child rate is based on sharing 2 adults and no extra bed Triple rate is based on triple occupancy using existing bedding (1 bed or 2 beds) without rollaway Quad rate is based on quad occupancy using existing bedding (1 bed or 2 beds) without rollaway Rates are subject to increase during Holiday Week / Convention Week / Peak Season Tour sequence is subject to the arrival date, above is for reference only Attraction admission fees are subject to change without prior notice. We recommend purchasing the tickets from the tour guide. NO Refund for any unused services
  1. Fair Period:
Fair Period including Festive Season: Christmas / New Year / Chinese New Year / Easter / Sports Event If client’s travel period falls in Fair Period, surcharge may apply on hotel accommodation, coaches, meals, guides or other services due to limited supply. MIKI reserves the rights to relocate clients to stay at a hotel located outskirts of the affected city.
  1. Registration to our website
Requirement for registration To use some services on our website, you would need to register and accept terms applicable to such registration. Log-In details You are responsible to keep any username and password log-in details relating to such registration confidential, safe and secure. Termination We may terminate the service under the following circumstances (non-exclusive list): Where you are in breach of any terms or conditions When we find that the services are utilized in unregulated manner. Temporarily suspension of account or particular service if large number of cost effecting services are exploited like SMS, Whatsapp etc Any kind of spamming on the platform Your use of the Service disrupts our business operations or affects any other party You may request account termination upon ten (10) days’ notice by contacting us through email. For this circumstance, each Party must complete its obligations prior the termination.
  1. Copyright
The copyright in the contents of this website belong to MIKI. Copying the contents of this website without permission of MIKI is prohibited except to the extent that such copying is necessary for the purposes of availing of the Services herein.
  1. Security
Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept the responsibility for your own travel decisions.
  1. COVID-19
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization, senior citizens and guests with underlying medical conditions are especially vulnerable. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers’ you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff, once you are holidaying with us. To travel with Miki, you voluntarily assume all risks related to exposure to COVID-19.
  1. Force Majeure
MIKI shall not be liable for any loss or damage resulting from delay or failure to perform this Agreement either in whole or in part where such delay or failure shall be due to causes beyond its reasonable control, or which is not occasioned by its fault or negligence, including but not limited to, acts of terrorism, political unrest, war, the threat of imminent war, riots or other acts of civil disobedience, insurrection, acts of God (such as fires, explosions, storms, floods, lightening, earthquakes and other natural calamities), restraints imposed by governments (such as delays to, scheduled transportation and closure of airports or ports) or any other supranational legal authority or any other industrial or trade disputes, pandemic, epidemic and health risk.
  1. Limitation of Liability
MIKI shall under no circumstances be liable for any loss (whether direct or indirect) whatsoever suffered, sustained or incurred by the Company or by other person arising (directly or indirectly) from or out of or relating to the provision of the Service (including but not limit to indemnify, penalties, claims, damages, costs and expenses. With the use of the service provided, Company or any party shall irrevocably and unconditionally accept and agrees to be bound by this term.
  • Disclaimer
This website is providing the “Google Translate” option to assist you in reading the website in languages other than English. Google Translate cannot translate all types of documents, and may not provide an exact translation. Anyone relying on information obtained from using Google Translate does so at his or her own risk. In case of discrepancy between the English version and the Other version in respect of all or any part of the contents in the website, the English version shall prevail.