Careers

Job Description:

• Responsible for handling hotel reservations to European destinations using our in-house computer systems.

• Written/Verbal communication with our worldwide office/departments and directly with hotels.

• Select suitable hotel suggestions based on our Clients/Sales requirements.

• Negotiate rates and conditions to ensure hotel proposals are competitive.

• Meeting deadlines, monitoring hotel confirmations and cost control

• Problem solving and circulating hotel alerts to concern parties.

Requirements:

• Diploma / Degree holder

• Background knowledge of land operator or travel agent is preferred.

• good interpersonal skills

• ability to work under pressure.

• ability to work as a team as well as independently.

• fluent in English (any second language will be a plus)

• basic computer skills including Microsoft Office applications.

We are looking for a person with:

• Good communication skills

• Team player

• Self-motivated and proactive

• Critical thinking

• Attention to details

Interested to join us? Please send your CV to career.asia@group-miki.com

Job Description:

• responsible for tour handling in European and Worldwide destinations according to our customers (travel agents) needs/requirements

• usage of our in-house computer system

• communication with our other offices in Europe and partners worldwide

• work closely and liaise with sales team, our suppliers and our customers (travel agents)

• providing/suggesting suitable alternatives when requested is not available

• monitoring of cancellation deadline and cost control

• other job task as assigned by the company.

Requirements:

• Diploma holder or above in travel/tourism

• At least 2 years of office work experience

• Knowledge of land operator, or operations in travel agent

• Proficient in computer skills including Microsoft Office applications

• Able to work under pressure

• Fluent in English and Cantonese, Mandarin is an advantage.

Interested to join us? Please send your CV to career.asia@group-miki.com

Reporting to Regional HR Manager Asia, this role will act as a business partner to provide full range of professional HR & Admin service to support the business expansion within Asia.  This is also a valuable experience to expose your experience in serving the senior management of the company

Job Description:

• Provide full spectrum of HR and administrative support to ensure business needs are properly addressed and manage in a timely manner

• Assist in talent acquisition from creating job advertisements, sourcing, screening to offer and onboarding.

• Responsible for day-today C&B operations including payroll, taxation and employee benefits such as MPF and medical benefits

• Manage Implementation and maintenance of the HRIS

• Work closely with internal stakeholders and vendors on HR & Admin enquiries

• Responsible to support in HR policies development and manage policy deployment with different offices across Asia

• Provide support in annual salary review program and conduct regular review in compensation & benefits programs across Asia

• Support in staffing training and development programs

• Assist in other ad-hoc HR & Admin tasks as assigned

Requirements:

• University graduate with minimum of 5 years’ experience in HR field, able to work in a fast-paced environment.

• Hands-on experience in handling HRIS

• Detail-oriented with high degree of responsibility and integrity

• Proactive with flexibility to adapt to changing priorities

• Ability to work under pressure with strong multi-tasking and organization skills

• Multi-taskings, and a good team player

• Superior communication and interpersonal skills in English and Chinese

• Proficient in Microsoft Office suite

• Experience in organizing corporate events and / or regional meeting will be advantageous

Interested to join us? Please send your CV and cover letter to career.asia@group-miki.com

Responsibilities

• Conduct research and gather travel/tour information (e.g., hotels, meals, guides, and other services) based on the sales information received
• Prepare and generate competitive tour quotations for sales teams operating in Chinese & Southeast Asia markets
• Communicate and liaise with sales teams based in China and Southeast Asia to understand clients’ needs and requirements effectively
• Handle inquiries from the sales department regarding travel arrangements and tour policies
• Address sales department inquiries promptly and professionally, ensuring courteous and efficient service through a single point of contact
• Perform travel booking system maintenance for the customers.
• Perform ad hoc duties as assigned by management.

Requirements

• Degree in Tourism Management, Hospitality, Business Administration, or related
  discipline
• 2 -3 years of relevant experience preferably in travel, tourism, or hospitality industry
• Proficient in spoken and written English and Chinese
• Excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment
• Strong analytical and problem-solving abilities
• Short-notice or immediate available candidate is highly preferred

Interested to join us? Please send your CV to career.asia@group-miki.com

Job Description:

• Travel tour operating from go ahead till tour finish.
• Maintain compliance with regulatory requirements and industry standards
• Using in-house system and follow the guideline to make all service order in place
• Well budget management and conduct negotiation and communication with relevant parties
• Follow up the request and amendment to deliver result across multiple time zones 
• Invoice issuance including draft invoice & check final costing sheets. To input precise expected cost while issuing invoice. Follow additional invoice/credit note to agent if any
• Check supplier’s invoice properly to ensure our payment is accurate and without delay
• To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact
• Facilitate the coordination of tasks and communication with each corporate parties (e.g. Network office, service venders)
• Follow up tour report / complaint handling for further investigation and compensation requirement
• To record all the cases into Quality Control Log book for statistics and review
• Collaborate closely with cross-functional department across quotation team and other sales office operation team
• Implement effective solutions and suggestions to clients for pending matters and unexpected situations

Requirements:

• Diploma / Degree in Hospitality Management or related discipline with 1 – 3 years of relevant experience in Travel & Hospitality industry. Fresh graduates are welcome
• Proficiency in English & Mandarin. Strong Chinese literacy is a must. 優良中文讀寫能力是必須的
• Excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment
• Attention to detail, adapt changes and have passion for continuous process improvement.
• Positive can-do attitude and willingness to support on any request as needed
• Have a growth mindset, demonstrated through desire to learn and adapt
• High sense of efficiency and accuracy
• Ability to comprehend systematic logical flows
• Experience collaborating with colleagues in a team-based environment
• Short-notice or immediate available candidate is highly preferred

Benefits & Perks:

• Incredible remuneration package (performance bonus, bi-annual incentive bonus, transportation allowance)
• Group medical insurance exceeding regulatory standards, minimum 14 days annual leave, EPF and SOCSO
• Free training and coaching for beginners, incentive tour
• Long service award, Employee award, Annual Party / Dinner
• Strategic location (@Menara Worldwide), inclusive and team-oriented work environment

Interested parties please send your full resume with availability, current & expected salary to career.asia@group-miki.com.

Miki Travel is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Only short-listed candidates will be notified. All information of candidates will be treated as strictly confidential and used for recruitment purposes only.

Job Description:

• Process booking amendments to hotels per Sales’ requirement within timeline & SLA and do necessary follow up with hotels
• Update confirmation & information accurately in the in-house system based on hotel’s feedback.
• Monitor ongoing live booking screen & ensures everything is confirmed within Sales’ expected lead time.
• Attend inquiries from Sales for hotel matters related to live bookings.
• Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely manner.
• Deliver important additional information about the incoming groups/clients to related hotels per Sales’ requirement
• Perform detailed investigation based on reports coming from clients, negotiate with hotel partners & Sales when necessary and prepare internal documents for managers’ approval
• Maintain the general shared database & case reports related to the assigned region.
• Keep track of handover cases in order to resume handling once previous requests are completed.
• Redistribute related general information of hotels to the related departments so they can validate and cascade as necessary

Requirements:

• Diploma holder in Hospitality & Tourism Management / Business Administration or 2 years working experience in the service industry or similar
• Effective verbal & written communications skills including the ability to prepare reports
• Proficient computer skills including the ability to operate spreadsheets software
• Exposure in information processing & analytical decision making environment
• Capacity to be available for evening working schedule and Public Holiday rotation.
• Understanding & practical knowledge of European destinations is desirable
• Short-notice or immediate available candidate is highly preferred

Benefits & Perks:

• Incredible remuneration package (performance bonus, bi-annual incentive bonus, transportation allowance)
• Group medical insurance exceeding regulatory standards, minimum 14 days annual leave, EPF and SOCSO
• Free training and coaching for beginners, incentive tour
• Long service award, Employee award, Annual Party / Dinner
• Strategic location (@Menara Worldwide), inclusive and team-oriented work environment

Interested parties please send your full resume with availability, current & expected salary to career.asia@group-miki.com.

Miki Travel is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Only short-listed candidates will be notified. All information of candidates will be treated as strictly confidential and used for recruitment purposes only.

Job Description 工作内容 :

• Travel tour operating from go ahead till tour finish.
• Maintain compliance with regulatory requirements and industry standards
• Using in-house system and follow the guideline to make all service order in place
• Well budget management and conduct negotiation and communication with relevant parties
• Follow up the request and amendment to deliver result across multiple time zones
• Invoice issuance including draft invoice & check final costing sheets. To input precise expected cost while issuing invoice. Follow additional invoice/credit note to agent if any
• Check supplier’s invoice properly to ensure our payment is accurate and without delay
• To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact
• Facilitate the coordination of tasks and communication with each corporate parties (e.g. Network office, service venders)
• Follow up tour report / complaint handling for further investigation and compensation requirement
• To record all the cases into Quality Control Log book for statistics and review
• Collaborate closely with cross-functional department across quotation team and other sales office operation team
• Implement effective solutions and suggestions to clients for pending matters and unexpected situations
• 欧洲团体旅游操作(outbound)，从客户下单到旅行结束的各项事项 。
• 使用公司系统并遵循指南将所有服务订单落实到位。
• 做好预算管理，并控制导致财务损失的错误比例冲击。
• 促进任务的协调和与各公司方沟通（欧洲营运办公室，服务供应商）。
• 跟进请求和修改，以跨多个时区提供结果。
• 针对未决事项和意外事件向客户实施有效的解决方案和建议。
• 起草发票、发票开具和检查最终成本核算表。
• 监控并确保所有确认都能按时交付给我们的客户。
• 跟进旅游报告并向销售办事处更新旅游情况；投诉处理，跟进投诉并输入报告以作进一步调查
• 将所有案例记录到质量控制日志中，以进行统计和审查。
• 跨部门合作与沟通。

Requirements  条件要求:

• Diploma / Degree in Hospitality Management or related discipline with 1 – 3 years of relevant experience in Travel & Hospitality industry. Fresh graduates are welcome
• Proficiency in English & Mandarin. Chinese literacy is a must.
• Excellent communication skills, attention to detail, and ability to multitask in a
  fast-paced environment
• Attention to detail, adapt changes and have passion for continuous process
  improvement.
• Positive can-do attitude and willingness to support on any request as needed
• Have a growth mindset, demonstrated through desire to learn and adapt
• High sense of efficiency and accuracy
• Ability to comprehend systematic logical flows
• Experience collaborating with colleagues in a team-based environment
• Short-notice or immediate available candidate is highly preferred
• 基本要求文凭水平 (Diploma Level) ，相关科系为佳
• 精通英语和华语听/写。中文阅读能力为必备(繁简皆可)。
• 1-3年运营相关经验，有类似行业经验者优先。
• 出色的沟通与协调技巧，及团队合作精神 。
• 注重细节，适应变化，对持续过程充满热情。
• 具有自主管理的意识，主动提出问题、解决问题。
• 积极进取态度，并愿意根据需要支持其它交办事项。
• 具备良好的数字逻辑概念。
• 能够理解複雜的系统逻辑流程。

Benefits & Perks:

• Incredible remuneration package (performance bonus, bi-annual incentive bonus, transportation allowance)
• Group medical insurance exceeding regulatory standards, minimum 14 days annual leave, EPF and SOCSO
• Free training and coaching for beginners, incentive tour
• Long service award, Employee award, Annual Party / Dinner
• Strategic location (@Menara Worldwide), inclusive and team-oriented work environment

Interested parties please send your full resume with availability, current & expected salary to career.asia@group-miki.com.

Miki Travel is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Only short-listed candidates will be notified. All information of candidates will be treated as strictly confidential and used for recruitment purposes only.

我们为合适的候选人提供有吸引力的薪酬待遇。 有兴趣者请将您的完整履历（附有可到职日期、当前薪资和预期薪资）发送至 career.asia@group-miki.com。

只有入围者才会被通知。 应征者的所有资讯将严格保密并仅用于招聘目的。

Job Description:

• responsible for tour handling in European and Worldwide destinations according to our customers (travel agents) needs/requirements

• usage of our in-house computer system

• communication with our other offices in Europe and partners worldwide

• work closely and liaise with sales team, our suppliers and our customers (travel agents)

• providing/suggesting suitable alternatives when requested is not available

• monitoring of cancellation deadline and cost control

• other job task as assigned by the company.

Requirements:

• Diploma holder or above in travel/tourism

• At least 2 years of office work experience

• Knowledge of land operator, or operations in travel agent

• Proficient in computer skills including Microsoft Office applications

• Able to work under pressure

• Fluent in English and Cantonese, Mandarin is an advantage.

Interested to join us? Please send your CV to career.asia@group-miki.com

Job Description

1. Responsible for tour handling in European destinations according to our customers (agents) needs/requirements
2. Manage the operation team to work in accordance to work process and provide a good collaboration with Country Managers and Sales team
3. To lead a team of operation executive, to develop & build-up the team.
4. To ensure the work quality and work efficiency of the operation team
5. Work closely and consult with Head of Operation to ensure the optimization of the manpower.
6. Provide good, valuable and workable solution to management from time to time, ensure the operation staff works within the company are kept up to the business & market growth.
7. Possess good communication skills, positive mind-set to build the team, team-work and good leadership.
8. Monitor the cancellation deadline and ensure cost control, to ensure all necessary policy & processes are in compliance with the standard SOP
9. Handle other jobs/task as assigned by the company.

Requirements:

• Degree holder or Diploma holder in travel & tourism;
• At least 10 years relevant working experience, of which at least 5 years’ managerial role.
• With background knowledge of land operator (or otherwise travel agent);
• Able to work under pressure;
• A good team player and can handle the job independently
• Excellent organization and planning skills as well as finding solution.
• Mature, independent and able to work under pressure;
• Team leading experience is a MUST;
• Proficient in PC operation especially MS Excel, Word and Power Point;
• Excellent command in spoken English.

Interested to join us? Please send your CV and cover letter to career.asia@group-miki.com

Job Description:

• responsible for tour handling in European and Worldwide destinations according to our customers (travel agents) needs/requirements

• usage of our in-house computer system

• communication with our other offices in Europe and partners worldwide

• work closely and liaise with sales team, our suppliers and our customers (travel agents)

• providing/suggesting suitable alternatives when requested is not available

• monitoring of cancellation deadline and cost control

• other job task as assigned by the company.

Requirements:

• Diploma holder or above in travel/tourism

• At least 2 years of office work experience

• Knowledge of land operator, or operations in travel agent

• Proficient in computer skills including Microsoft Office applications

• Able to work under pressure

• Fluent in English and Cantonese, Mandarin is an advantage.

Interested to join us? Please send your CV to career.asia@group-miki.com

Job Description:

• Lead the Miki Travel Asia Thailand sales team to promote and sell our travel products and land arrangements

• Responsible for developing new business opportunities and sales campaigns in order to achieve sales target in a competitive environment

• Maintains and expands our travel agent customer database – identify potential new customers and maintain good sales relationship with existing customers

• Identifies market requirements, provide constructive recommendations and works with our European team to support our business.

• Promote a positive and proactive working culture within the sales team

• Meeting your own and your team’s sales goals and targets set by the company.

• Consolidating and prepare sales reports and meetings

• Other tasks/ad hoc duties as assigned by the Company

Requirements:

• Bachelor degree holder;

• At least 10 years sales experiences in travel or hotel industry

• Possess good travel agents network would be added advantage

• Target & Customer-orientated, good presentation skills, responsible, result-driven and ability to build up new accounts;

• Working experiences in multi-national or foreign companies is preferred

• Mature, independent and able to work under pressure;

• Team leading experience is a MUST

• Proficient in PC operation especially MS Excel, Word and Power Point;

• Excellent command in spoken English and Thai

Those with less experience may be considered as Sales Supervisor/Senior Sales Executive position

Interested to join us? Please send your CV to career.asia@group-miki.com

Job Description:

• responsible for tour handling in European and Worldwide destinations according to our customers (travel agents) needs/requirements

• usage of our in-house computer system

• communication with our other offices in Europe and partners worldwide

• work closely and liaise with sales team, our suppliers and our customers (travel agents)

• providing/suggesting suitable alternatives when requested is not available

• monitoring of cancellation deadline and cost control

• other job task as assigned by the company.

Requirements:

• Diploma holder or above in travel/tourism

• At least 2 years of office work experience

• Knowledge of land operator, or operations in travel agent

• Proficient in computer skills including Microsoft Office applications

• Able to work under pressure

• Fluent in English and Cantonese, Mandarin is an advantage.

Interested to join us? Please send your CV to career.asia@group-miki.com

Job Description:

• responsible for tour handling in European and Worldwide destinations according to our customers (travel agents) needs/requirements

• usage of our in-house computer system

• communication with our other offices in Europe and partners worldwide

• work closely and liaise with sales team, our suppliers and our customers (travel agents)

• providing/suggesting suitable alternatives when requested is not available

• monitoring of cancellation deadline and cost control

• other job task as assigned by the company.

Requirements:

• Diploma holder or above in travel/tourism

• At least 2 years of office work experience

• Knowledge of land operator, or operations in travel agent

• Proficient in computer skills including Microsoft Office applications

• Able to work under pressure

• Fluent in English and Cantonese, Mandarin is an advantage.

Interested to join us? Please send your CV to career.asia@group-miki.com

The primary function of this position is to promote and sell our diversified lines of travel products to current customers, and to develop new customer base with value-added solutions using various combinations of Miki Travel’s comprehensive services and products portfolio; while respecting the internal sales policy and procedures.

Job Description:

• Achieve and exceed sales objectives by maintaining regular contacts with existing customers and finding new prospects. Develop and manage a long-term customer relationship and strengthen the business through regular customer reviews. Define strategic plan and stay alert to potential opportunities.

• Manage the full sales cycle from lead to close. This includes but not limits to identifying opportunity, qualifying, matching with solution (presentation, quotation and proposal), handling objection, negotiating and closing, ensuring that all terms and conditions of the contracts are defined and respect company’s standards.

• Identify market intelligence by providing constructive recommendations and works with our European team to support our business.

Requirements:

• Degree holder of relevant discipline. Diploma holder with extensive experience may also apply.

• At least 3 years of sales experiences in travel or hotel industry, ideally with DMC or travel agent.

• Experience in customer value proposition approach and capacity to engage the customer in meaningful dialogue through consultative selling methodology.

• Strong presentation and communication skills, diplomatic, tactful and adoption of a trusted advisor behaviour.

• Capacity to manage time effectively and coordinate tasks and activities to maximize effectiveness.

• Good command of MS Office (Words, PowerPoint, Excel, etc.).

• Working experience in multi-national or foreign companies is preferred.

• Fluency in English and Vietnamese is required.

Interested to join us? Please send your CV and cover letter to