These Terms & Conditions (“Terms”) governs the use of our website. The Terms “MIKI”, “We”, “Us”, “Our” refer to Miki Travel (Hong Kong) Limited.
These terms constitute a legal agreement. By using our website, you agree to comply with all of these terms and conditions, as amended periodically. MIKI may terminate your account at any time, with or without notice, for conduct that is in breach of these terms, for conduct that we believe is harmful to our business, or for conduct where the use of the service is harmful to any other party.
We may, in our sole discretion, change or modify these terms and conditions at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with these terms.
These terms and conditions and any additional terms posted on this website together constitute the basis of the relationship between MIKI and You (“Customer”, “Company”) with respect to your use of this site.
MIKI shall provide the Services, Accommodation, Entrance Fee, Interpreter, Restaurant (Meal), Transportation, Tour Guide, Technical Visit and other kind of various local services etc., to the Company in accordance with the individual land and river cruise arrangement under the terms and conditions set forth in here. We reserve the right to modify, change, or discontinue any aspect of the Services at any time. Access to the Site is terminated upon expiry or termination of the Service.
2.1 2CanGo
Full Payment is required to secure booking
Deadline to book: 6 working days prior to the departure
CANCELLATION CHARGES (Applicable only to European destinations)
16 – 30 days or above prior to the departure => 14% of the tour fare
11 – 15 days prior to the departure => 54% of the tour fare
0 – 10 days prior to the departure => 100% of the tour fare
No Show =>100% of the tour fare
CANCELLATION CHARGES (Applicable only to the below destinations)
| Destination | 8-14 days prior to departure date | 16-22 days prior to departure date | 23-28 days prior to departure date | 29-37 days prior to departure date | 38 days or more |
|---|---|---|---|---|---|
| China | 100% | 50% | 25% | 25% | 0% |
| Dubai | 100% | 0% | 0% | 0% | 0% |
| Morocco | 100% | 70% | 50% | 0% | 0% |
| Armenia | 100% | 50% | 50% | 30% | 0% |
| Azerbaijan | 100% | 50% | 0% | 0% | 0% |
| East Africa | 100% | 85% | 50% | 30% | 0% |
| Egypt | 100% | 50% | 30% | 0% | 0% |
| Georgia | 100% | 50% | 50% | 30% | 0% |
| Greece | 100% | 70% | 50% | 30% | 0% |
| India | 100% | 50% | 50% | 30% | 0% |
| Japan | 100% | 50% | 30% | 0% | 0% |
| Malaysia | 100% | 70% | 50% | 0% | 0% |
| Singapore | 100% | 50% | 30% | 0% | 0% |
| South America | 100% | 100% | 50% | 30% | 0% |
| Sri Lanka | 100% | 50% | 50% | 25% | 25% |
| Stans countries | 100% | 100% | 50% | 30% | 0% |
| Tunisia | 100% | 70% | 50% | 30% | 0% |
| Turkey | 100% | 70% | 50% | 0% | 0% |
| United States | 100% | 100% | 70% | 0% | 0% |
| Uzbekistan | 100% | 100% | 50% | 30% | 0% |
| Vietnam | 100% | 50% | 0% | 0% | 0% |
| Qatar | 100% | 100% | 50% | 30% | 0% |
| New Zealand | 100% | 100% | 100% | 0% | 0% |
2.2 River Cruise Tour
Full Payment is required to secure booking
Booking will be confirmed 60 days prior to the tour departure at the latest. 96% of the tour fare will
be refunded if your booking is not confirmed.
CANCELLATION CHARGES
(1) After booking is confirmed
35 – 60 days prior to the departure => 74% of the tour fare
>35 days prior to the departure => 100% of the tour fare
No Show => 100% of the tour fare
(2) Booking is not confirmed
4% of the tour fare
2.3 Walking Tour
Full Payment is required to secure booking
Deadline to book: 6 working days prior to the departure
CANCELLATION CHARGES
0 – 5 days prior to the departure => 100% of the tour fare
>5 days prior to the departure => 4% of the tour fare
No Show => 100% of the tour fare
Fair Period including Festive Season: Christmas / New Year / Chinese New Year / Easter / Sports Event
If client’s travel period falls in Fair Period, surcharge may apply on hotel accommodation, coaches, meals, guides or other services due to limited supply. MIKI reserves the rights to relocate clients to stay at a hotel located outskirts of the affected city.
Requirement for registration
To use some services on our website, you would need to register and accept terms applicable to such registration.
Log-In details
You are responsible to keep any username and password log-in details relating to such registration confidential, safe and secure.
Termination
We may terminate the service under the following circumstances (non-exclusive list):
Where you are in breach of any terms or conditions
When we find that the services are utilized in unregulated manner.
Temporarily suspension of account or particular service if large number of cost effecting services are exploited like SMS, Whatsapp etc
Any kind of spamming on the platform
Your use of the Service disrupts our business operations or affects any other party
You may request account termination upon ten (10) days’ notice by contacting us through email.
For this circumstance, each Party must complete its obligations prior the termination.
The copyright in the contents of this website belong to MIKI. Copying the contents of this website without permission of MIKI is prohibited except to the extent that such copying is necessary for the purposes of availing of the Services herein.
Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept the responsibility for your own travel decisions.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers’ you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff, once you are holidaying with us. To travel with Miki, you voluntarily assume all risks related to exposure to COVID-19.
MIKI shall not be liable for any loss or damage resulting from delay or failure to perform this Agreement either in whole or in part where such delay or failure shall be due to causes beyond its reasonable control, or which is not occasioned by its fault or negligence, including but not limited to, acts of terrorism, political unrest, war, the threat of imminent war, riots or other acts of civil disobedience, insurrection, acts of God (such as fires, explosions, storms, floods, lightening, earthquakes and other natural calamities), restraints imposed by governments (such as delays to, scheduled transportation and closure of airports or ports) or any other supranational legal authority or any other industrial or trade disputes, pandemic, epidemic and health risk.
MIKI shall under no circumstances be liable for any loss (whether direct or indirect) whatsoever suffered, sustained or incurred by the Company or by other person arising (directly or indirectly) from or out of or relating to the provision of the Service (including but not limit to indemnify, penalties, claims, damages, costs and expenses. With the use of the service provided, Company or any party shall irrevocably and unconditionally accept and agrees to be bound by this term.
This website is providing the “Google Translate” option to assist you in reading the website in languages other than English. Google Translate cannot translate all types of documents, and may not provide an exact translation. Anyone relying on information obtained from using Google Translate does so at his or her own risk. In case of discrepancy between the English version and the Other version in respect of all or any part of the contents in the website, the English version shall prevail.
